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People were provided with good opportunities for activities, engagement and trips out. There was a sense of purpose as people engaged with staff, watched what was going on, played games and pottered around the home or spent time in their rooms. Some people were spontaneously going out with a care worker to the high street close by or for a walk.
Staff said they felt valued and always enjoyed coming to work. During the inspection people were enjoying a beanbag game, going out to town and chatting with staff about music and Valentines Day. Staff at the home had been able to build strong links with the local community including regular visits to the local church, pub, shops and memory café.
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We pride ourselves on offering a highly specialist care service for those with dementia and related illness. We are pleased to accept residents over the age of 55, for long term, short term, convalescence, respite and holiday stays. Jack Simpson House is a medium size residental home situated in Exeter, with capacity to house 35 residents. Jack Simpson House cares for and supports younger and elderly adults including those with sensory impairment. The care home also cares for residents with Alzheimer's and other forms of dem...
• People’s freedom to walk around the home was restricted with the use of half-height doors placed across hallways. These also posed a safety risk to people who might climb over them. Following this inspection, we were told these had been removed. Some of the furniture in people’s bedrooms and the floors in the communal areas, including bathrooms and toilets, were dirty. Some rooms have en-suite facilities and the home has a full passenger lift and wheelchair access throughout. Highlands is a spacious, detached, Grade 2 listed Georgian house with a large enclosed, mature, rear garden in St. Leonard’s Road, Exeter.
Date of inspection
There was a lot of staff interaction and engagement with people, most of whom were living with dementia and unable to tell us directly about their experiences. At the time of the inspection people were mostly relaxing, chatting and playing games in the large, airy conservatory or sitting at tables in the open plan dining area. They looked comfortable and happy to spend time in the large conservatory. People were encouraged and supported to maintain their independence.
We take great pride in the quality of care which we offer and the dedication and professionalism of our staff. Good standard of compliance with statutory obligations, industry codes of practice, and minor contraventions of food hygiene regulations. Some minor non-compliance with statutory obligations and industry codes of recommended practice.
Helping Hands Exeter
One relative said the care at the home made them feel more relaxed as it was reassuring to know their relative was cared for so well. Another relative said the home was “even better than a home from home” and they had made many friends. They made choices about their day to day lives which were respected by staff. Give a summary of your findings for the service, highlighting what the service does well and drawing attention to areas where improvements could be made.
Oak House provides care and accommodation for up to 11 people who have care needs due to dementia, older age or mental health problems. It cannot provide nursing care except through the local community nursing services. We carried out an unannounced inspection of Highlands Borders on 15 May 2017. Highlands Borders provides care and accommodation for up to 18 people who required accommodation and personal care. Nursing care can be provided through the local community nursing services if appropriate.
Highlands Borders Care Home provides Residential and Dementia care. To help find the right care home for you, here's some questions you can ask when you enquire. Highlands Borders Care Home provides Residential, Dementia and Respite care.
People were well cared for and were involved in planning and reviewing their care or their relative was involved if they were unable to. There were regular reviews of people’s needs and staff responded promptly to changes in need. However, care records were being transferred to the new computer system which had meant that not all care records showed clear instructions to staff about how to meet people’s needs fully. For example, some instructions to staff were recorded in the daily records rather than the care plan.
The activity co-ordinator knew people well and engaged people in activities and games which suited them. For some people with limited understanding staff used smaller items such as ‘fiddle muffs’ or sensory items to touch and interact with when there was not an organised activity planned. People could choose to take part if they wished and when some people preferred to stay in their rooms, staff checked them regularly spending one to one time with them. Most people preferred to spend time in the communal areas, including a smaller, quiet TV lounge. There were effective quality assurance processes in place to monitor care and plan ongoing improvements. The manager had an open door policy and their office was easily accessible.
Our infection prevention and control inspections look at how well people using a service are kept safe from the spread of infections. Highlands Borders is a purpose build care centre over three floors, has 15 single rooms, all with en-suite facilities. It is accessible by a full size lift, the entire building, furniture, fixtures and soft furnishings has been refurbished to the highest standards for you to enjoy. The activity programmes are tailored towards people's choices and capabilities.
Each visitor we spoke with told us they were always made welcome and were able to visit at any time. • People and their relatives were involved in making decisions about their care. New AI tool helps to prioritise inspections The UK government has developed a new algorithmic tool to assist local authorities... Growing concern around the cost of food The cost of food is a major concern for three out of four people in the UK, according...
For more details - staff are happy to answer any of your questions about care. At other times we offer an answer phone service so please leave a message and we'll call you back. The Somerset Social Care and Support for Adults Guide explores the entire social care journey. If this is your business, you can claim it and manage the information shown to care seekers. Set up an account and claim your listing, to update your company name, address, telephone number and service information. – the service is performing badly and we've taken enforcement action against the provider of the service.
The home had quality assurance procedures in place to measure the standard of care in the home. • The home was being supported by the local authority to establish more effective quality assurance systems to assess, monitor and improve the safety and quality of the home. • Further consideration needed to be given to providing engagement in social and leisure activities for people living with dementia. If you would like a copy of the food safety officer's report for this business, you can request it from Exeter City Council.
Other contact information will be on the authority's website. There was a management structure in the home which provided clear lines of responsibility and accountability. There had been a period of change but the manager felt his had settled since they started in January 2015.
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