Table of Content
The majority of people living with dementia were independently mobile or required some assistance from one care worker. Staff engaged with them in ways which reflected people's individual needs and understanding, ensuring people mobilised safely from a discreet distance. There were 25 people living at the home, and one person on a short stay. We looked at a selection of care records, and focussed on how people’s consent was gained by staff. We also looked at how people’s health and well-being was supported.
If you are looking for care, if you think a family member needs support, or if you want to know what services are available for carers, find the information you need in the pages below. Where people had no close family staff ensured they spent time with that person and took them out regularly. Relatives confirmed they were always made welcome and were able to visit at any time. People were able to see their visitors in communal areas or in private.
From Highlands Borders Care Home to the Grocery store
Hygienic handling of food including preparation, cooking, re-heating, cooling and storage. We found two breaches of the Health and Social Care Act Regulations 2014. You can see what action we told the provider to take at the back of the full version of this report. People and their relatives knew how to make a formal complaint if they needed to but felt that issues would usually be resolved informally.
Our overall rating for the home after this inspection was “Requires Improvement”. Ratings are provided by Care Quality Commission and reflects the most recent report for this care home, which was published on 16 September 2016. Highlands Borders Care Home does provide care for people with Dementia. We have therefore encouraged every provider to open their ‘online windows and doors’ to help you make an informed choice.
Guidance for providers
Our infection prevention and control inspections look at how well people using a service are kept safe from the spread of infections. Highlands Borders is a purpose build care centre over three floors, has 15 single rooms, all with en-suite facilities. It is accessible by a full size lift, the entire building, furniture, fixtures and soft furnishings has been refurbished to the highest standards for you to enjoy. The activity programmes are tailored towards people's choices and capabilities.
This meant their was a risk staff may not know about ong-oing care if this was not mentioned verbally in the shift handover . We are committed to providing a professional and respectful service in a friendly and relaxed atmosphere, at a time in life when it is needed most. Accommodation, meals, and assistance with personal care and medication. Every registered care provider in the UK can claim a free listing on Autumna. However, a paid subscription allows more information to be added and as a result a higher profile score. The Scottish Care Inspectorate is the official regulator for care services in Scotland.
Ratings:
We provide a comfortable and homely environment for our residents with good food, regular activities and a home from home feel. If any information on this page is incorrect you can email the correct details to the local authority shown above. We think it’s important you have detailed, comprehensive information so that you can decide which care providers to shortlist. – there are some services which we can’t rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
– the service isn't performing as well as it should and we have told the service how it must improve. – the service is performing well and meeting our expectations.
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We had also been informed of any safeguarding issues which had been dealt with appropriately. We also arrange regular outside entertainment such as live music, drama therapy, pet therapy and fashion show. Highlands Care Home has been operated for many years and the home has an established reputation for providing the highest levels of care to our residents in a safe and secure environment.
At the time of the inspection 18 people were living at Highlands Borders. The home specialised in providing care for people living with dementia. The new manager had begun to gather person centred information about people but this had not yet been used to inform how staff met people’s social and leisure needs. However, people’s leisure and social needs were not being met in a person centred way and there was a lack of meaningful activities. There were enough staff to meet people’s care needs other than the above. • Insufficient staff were employed at the home to meet people’s needs.
Each visitor we spoke with told us they were always made welcome and were able to visit at any time. • People and their relatives were involved in making decisions about their care. New AI tool helps to prioritise inspections The UK government has developed a new algorithmic tool to assist local authorities... Growing concern around the cost of food The cost of food is a major concern for three out of four people in the UK, according...
Staff had clearly adopted the same ethos and enthusiasm and this showed in the way they cared for people. One staff member was moving further away but had wished continue to work at Highlands Borders “as it’s so lovely here”. The manager had taken into account travel time when organising their shifts to make this possible.
The activity team arranges daily programmes throughout the year. People said they would not hesitate in speaking with staff if they had any concerns. People knew how to make a formal complaint if they needed to but felt that issues would usually be resolved informally. One relative gave an example where they had spoken to the manager about a concern which had been dealt with quickly and had not occurred again. Highlands Borders is a purpose build care centre over four floors, has 27 single rooms with en-suite facilities, and 1 single room.
• Staff knew people well and had developed close, caring relationships. Staff were aware of their responsibilities to safeguard people. • People told us they felt safe and well cared for at the home. Relatives also expressed their satisfaction with the safety and care provided.
